Service to make you smile

Great service shouldn't be complicated. We keep things easy, helpful, and human, because energy should make life better, not harder.
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So Energy.
So Reliable.

Your trusted energy partner

So Dependable

With an Excellent Trustpilot rating, and almost 300,000 loyal customers, So Energy is a name you can trust. We keep things simple, honest and fair.

So responsive

Our friendly, UK-based customer service team are here to help you by phone, email and live chat. Monday to Friday, 9am to 5pm.

So supportive

We offer dedicated help, including additional support for vulnerable customers, and tailored help for those struggling with debt or hardship.

let's app chat

With Live Chat in the So Energy app, you can get instant answers from our fast, friendly team, wherever you are.
Plus, the app makes managing your energy simple.
  • Check your balance
  • Send your meter readings
  • View bills
  • Track your usage
Everything you need to stay in control, right from your phone. Simplicity made smarter.

Service that excels

We take pride in the service we offer, and ourTrustpilot ratings reflect the commitment we have to our customers.
Trustpilot

Our Citizens Advice Ratings

Our current Citizens Advice star rating is 2.3. We're dedicated to improving this score.
This rating is worked out across three different categories, including contact waiting times (3*), complaints (1*) and customer commitments (5*).
Read more about our rating on the Citizen’s Advice website, including how scores are calculated.