We Make Things Easier For You
Since we started So Energy, we’ve ensured that we always provide outstanding service. From a dedicated Customer Care team available via telephone, email and chat, to clear and transparent billing - we’ve got your back. We get it - no one wants to have to call their supplier for the smallest thing, which is why we pride ourselves on our intuitive online account section.
We Supply More Than Energy
Our online account service also means you can do important things like check your bills and make a payment simply by logging in. We get it - no one wants to have to call their supplier for the smallest thing, which is why we pride ourselves on our intuitive online account section.
- We install best-in-class solar panels and battery setups
- We avoid jargon, ensuring our customers are never out of the loop
- You can purchase Home Cover through us to future-proof your home
- Our onboarding journey is seamless
Our Citizens Advice Ratings
Our current Citizens Advice star rating is 2.5. We are dedicated to improving this score.
This rating is worked out across three different categories, including contact waiting times (3*), complaints (1*) and customer commitments (5*).
No supplier ranked by Citizen’s Advice had an average rating higher than 3.8. You can read more about our rating on the Citizen’s Advice website, including how scores are calculated.
