Apply for your Warm Home Discount

Free help and support

We've partnered with the Local Energy Advice Partnership Funding (LEAP) to support customers who may be at risk of fuel poverty.

If you're eligible, LEAP can offer free help, including:

Personalised energy saving advice
Replacement white goods like fridges, freezers, cookers and washing machines
Supplying air fryers, heated airers and dehumidifiers to help reduce high energy use
Boiler repairs and replacements, and tune-ups service for inefficient heating systems
Income, benefits and debt advice from specialist advisors

You could get free support to help you save energy and lower your bills.

Book a call with a friendly energy advisor and see what help you could get.

Frequently Asked Questions

What is the Warm Home Discount Scheme?

The Warm Home Discount is a government scheme designed to help with energy costs. If you’re eligible, we’ll add £150 to your energy account to help reduce your bills.

When does the Warm Home Discount scheme start?

The scheme runs from September 2026 through to March 2027. We aim for all eligible customers to get their £150 energy credit by the end of March 2027.

I'm part of the Core Groups but joined So Energy after 23 August 2026. Will I still get £150 credit from So Energy?

If you joined So Energy after 23 August 2026, your previous supplier will still give you the rebate (if they’re part of the scheme), even though you’re no longer with them

If your energy supplier went out of business, please contact the supplier that took over (as part of the Supplier of Last Resort Process) for more information.

I'm part of the Core Group - do I need to receive a letter to apply? I haven't received one

The Department for Work and Pensions (DWP) will send letters to people who are eligible, or may be eligible. If the DWP need more information to find out if you're eligible, you’ll be asked to contact the WHD Helpline.

However, receiving a letter is not a requirement to apply for the Core Group. If you think you're eligible, you can apply on the WHD Helpline on when it opens later this year. Please visit the Government's Warm Home Discount page for further information.

Can the Warm Home Discount be applied towards my gas bill?

The Warm Home Discount credit is applied by your electricity supplier, but if you also have gas with that suppier, the credit could be used for either bill.

When will the Broader Group scheme open (Scotland customers only)?

Broader Group applications for homes in Scotland will open later this year. We'll update our website when the Broader Group is live, so please check back. Look out for the Warm Home Discount button in your online account to apply.

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Button found inside your online account

I'm not a So Energy customer, can I apply for the Broader Group scheme (Scotland only)?

You'll need to be a So Energy customer to apply for the Broader group scheme with us.

If you’re not currently a customer you can switch your energy to us and apply for the scheme if you’re eligible. If you’re looking to switch to us please remember there are a limited number of applications each year, and they're awarded on a first-come, first-served basis.

When will I find out if I'm successful for Broader Group (Scotland customers only)?

We'll be reviewing applications throughout the scheme, and will provide email confirmation once your application has been reviewed.

Please make sure to check your emails regularly, as we may need more information to progress your application. You can log in to your online account at any time to see an update on the status of your application.

If I'm part of the Broader Group (Scotland customers only), when will I receive the credit?

Applications for 2026/2027 will receive their credit by 31^st March 2027. Please note that you will need to be on supply with So Energy to receive the credit.

warm home discount

warm home discount Explained

warm home discount eligibility

Your eligibility will depend on where you live in the UK, and also what Group you fall under:

Free help and support

We've partnered with the Local Energy Advice Partnership Funding (LEAP) to support customers who may be at risk of fuel poverty.

If you're eligible, LEAP can offer free help, including:

You could get free support to help you save energy and lower your bills.

Book a call with a friendly energy advisor and see what help you could get.

A little Extra Help

Find help with bills, ways to save, and the latest government information.

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Government information

Frequently Asked Questions