so rewarding Terms
and Conditions

These terms and conditions are for So Energy's So Rewarding Winter Draw (February 2027).
  1. Promoter
    1. The promoter is So Energy Trading Limited, registered at Studio 2, Power Road Studios, 114 Power Road, Chiswick, W4 5PY ("the Promoter").
  2. Eligibility
    1. This loyalty prize draw is available by email/notification in MyAccount and So Energy App only. The prize draw period for this draw runs from 12 November 2026 to 10 February 2027.
    2. To be eligible, customers must: 
      1. be existing customers of So Energy Trading Limited and remain on supply at the time of prize draw;
      2. be set up to pay their tariff via Direct Debit at the time of entry and, where applicable, maintain an active and valid Direct Debit mandate throughout the duration of the credit period; 
      3. not be employees of So Energy Trading Limited or members of their immediate households; 
      4. have an account that is not in debt by more than £300;
      5. Qualify for entry based on the number of points accrued during the prize draw period, with one point equating to one prize draw entry.  So Energy reserves the right to determine the number of points which can be obtained during the prize draw period.
    3. Customer tenure will be calculated based on the total length of time you have held an account with us across multiple properties, provided you have completed our official “Take us with you when you move home” process and maintained uninterrupted customer tenure with So Energy. To qualify, you must complete the “Take us with you when you move home” journey by submitting a move-out for your existing property, obtaining and accepting a quote for your new property, and completing this process before your existing account closes. Your accounts must also be linked within our systems. Where the “Take us with you when you move home” process has not been completed, or there is a break between your previous and new account, we are unable to recognise previous account history and only the tenure associated with your current linked account will be considered.
    4. In addition to the entries earned through points under clause 2.2.5, customers can earn extra entries into the prize draw (“Bonus Entries”) through the actions below.
      1. Renew or fix your tariffs: customers will earn up to 10 Bonus Entries when they switch from a So Energy variable tariff to a So Energy fixed tariff or renew onto a new So Energy fixed tariff from 63 days before their current fixed tariff ends. Single fuel customers will earn 5 Bonus Entries. Customers must sign up to their new tariff between 12 November 2026 and 10 February 2027 (inclusive).
      2. Take us with you when you move home: customers will earn 20 Bonus Entries when they complete the “Take us with you when you move home” process described in clause 2.3. The supply start date at their new home must be between 12 November 2026 and 10 February 2027 (inclusive).
      3. Refer a Friend: customers will earn 10 Bonus Entries for each friend they successfully refer through the So Energy Refer A Friend scheme. The friend’s supply start date must be between 12 November 2026 and 10 February 2027 (inclusive). Refer A Friend terms apply.
      4. Your So Energy Anniversary: customers will earn 5 Bonus Entries if their So Energy anniversary is between 12 November 2026 and 10 February 2027 (inclusive). This is the yearly anniversary of the date their energy supply with So Energy started, worked out in accordance with clause 2.3. Customers who have completed the “Take us with you when you move home” process keep their original start date.
    5. Customers will not earn Bonus Entries for any move, referral, anniversary, or fixed tariff switch or renewal that happens after one prize draw closes and before the next one opens. Bonus Entries do not carry over to future prize draws.
  3. Prize Draw Schedule 
    1. The Promoter reserves the right to conduct prize draws at its discretion and to withdraw, amend, or cancel any draw or promotion at any time without prior notice. 
    2. Prize draw entries are only possible via your account in our customer portal/app, no entries can be added after the draw closing date of 10 February 2027. No entries are possible via telephone, email, chat or any other alternative methods.
  4. Prizes 
    1. Prizes may vary for future draws, however for the draw closing on 10 February 2027 prizes will include:
      1. The grand prize of a year’s free energy (available to 5 winners), which is: 
        1. Worth the same as a year’s energy bill for a typical dual fuel household paying by Direct Debit under the energy price cap for 1 January to 31 March 2027, as expected to be announced by Ofgem on 25 November 2026. Single fuel customers will receive 50% of this value. So Energy estimates this value to be £2,158 for dual fuel customers, based on its forecast using wholesale market prices at close of trading on 11 November 2026;
        2. Paid as 12 monthly credits on 1st of each month to the winner’s energy account. 
      2. 5 prizes x £1,000 energy credit, paid as 12 monthly credits on 1st of each month to the winner’s energy account. 
      3. 5 prizes x £500 energy credit and credited to the winning energy accounts in a single payment.
      4. 5 prizes x £250 energy credit and credited to the winning energy accounts in a single payment
      5. 5 prizes x £150 e-gift card, emailed to the winner as a one-off reward.
  5. Prize Draw Mechanics 
    1. Winners will be selected at random from all valid entries. 
    2. Only one prize may be awarded per household per draw. 
    3. Customers who have won the grand prize of a year’s free energy cannot win it again in any prize draw that closes within 12 months of the draw they won. They can still win any of the other prizes.
    4. Winners will be contacted via email and/or telephone within 14 days of the draw closing. 
    5. If a winner cannot be contacted or does not claim their prize within 28 days after the prize draw closing, the Promoter may (but is not obligated to) select an alternative winner. 
  6. Conditions for Year’s Free Energy Prize 
    1. The Direct Debit mandate must remain active and sufficient to cover any energy usage exceeding the Ofgem average, otherwise monthly credits may not be applied. 
    2. A valid meter reading must be on file to activate the monthly credits. For traditional or non-communicating smart meters, customers must provide manual reads; smart meters will report usage automatically. 
    3. If the customer moves out or switches supplier before the end of the 12-month credit period, the Promoter reserves the right to stop applying any future credit from notification of switch process or reverse any credits beyond the switch or move-out date. 
  7. Conditions for e-Gift Card Prize 
    1. The promoter will email the winner(s) with a unique code for an Amazon.co.uk e-gift card to the value of £150.
    2. The winner(s) can only redeem their e-Gift Card through https://www.amazon.co.uk/
      1. The winner(s) will need to login/ create an account to redeem the e-Gift Card.
      2. For further support on how to redeem the e-Gift Card please visit Redeem your e-Gift Card
  8. General Conditions
    1. No cash alternatives, unless stated, will be provided for any prize. Prizes are non-transferable and non-exchangeable, unless otherwise stated.
  9. Publicity
    1. Winners may be invited (but are not required) to participate in publicity related to the prize draw, such as marketing or promotional content.
    2. All prize winners’ name and county may be published or made available to comply with regulatory requirements.
      1. If a winner objects to this, the Promoter will:
        1. Record the objection - winners will be contacted by email, with a link to a form where they can opt out of having their details shared publicly. Winners must complete and submit the form by 26 February 2027. If winners want to opt out after this date, they will need to email help@so.energy to request for their details to be removed.
        2. Provide the winner’s details to the Advertising Standards Authority (ASA) upon request, to demonstrate that a valid award took place; and
        3. Refrain from publicly publishing the winner’s details but may confirm that a winner was selected.
  10. Data Protection
    1. Personal data of winners will be retained for up to 12 months for prize fulfilment and audit purposes.
    2. Data for non-winning entrants will be retained for 3 months after each draw and then securely deleted.
    3. All data will be handled in accordance with data protection legislation and our Privacy Notice.
  11. Amendments and Termination
    1. The Promoter reserves the right to amend or withdraw this loyalty scheme, or to change these terms and conditions, at any time by publishing the updated terms here.
  12. Final Decision
    1. The Promoter’s decisions regarding the prize draw and the awarding of prizes are final. No correspondence will be entered into.