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support with your energy bills
Worried about your energy bills or struggling financially? We’re here to help.
Explore the support available to you.
Check this first
Getting these things right can really make a difference to your energy costs.
Download Our app
Get everything you need to take charge of your home's energy, from wherever you are. Make managing your energy simple.
Check your tariff
We recommend checking your current tariff to ensure it continues to be the right fit for your energy usage and circumstances.
your Direct Debit
Find out how we make sure your Direct Debit payments match how much energy you're using.
Get a smart meter
A smart meter keeps your bills accurate, sends automatic readings, and can help you cut costs.
Balance Forecast
Direct Debit customers can use the interactive graph in their account* to understand their monthly payments.
*Some customers might not be able to see this graph yet, but we're working on it. Check back soon.
How We Can Help
We’ve helped many people through financial difficulties, and we can help you too. Here are some of the ways we can support you.
Set up a payment Plan
We can help you work out a plan so you can spread the cost of repayment. Paying a bit at a time makes things more manageable. And it's completely confidential.
Switch to Pay as you go (PAYG)
Prepaying for your energy by topping up a meter, is a good way to make sure you don't end up with big bills. Topping up is easy either online or at a Paypoint shop. Speak to us first if you'd like to pay off a debt this way.
priority services register
Whether you struggle to read your bill or need electricity for essential medical equipment, our Priority Services give you peace of mind.
Government Payment Support
These payments can help you cope during difficult times. Eligiblity is required.
Cold Weather Payments
If you get certain benefits, you could get a £25 Cold Weather Payment. It’s paid for each week the average temperature in your area is, or is expected to be, below freezing.
