10 Years of So Energy: Sophia's Story

Meet Sophia, one of our amazing Customer Care Managers. From Melbourne to the UK, her decade-long journey has been defined by growth, purpose, and people. In this blog, she reflects on how her passion for helping others shaped her career in energy, the lessons learned along the way, and the power of taking big leaps, both personally and professionally.

Ten years ago, I was just starting out in my career back home in Melbourne, Australia. I had one foot in the professional world and one still in academia, working part-time as a Customer Care Consultant at an energy supplier while studying for my bachelor's degree in health science. It was a busy but exciting time, balancing work and study while figuring out what kind of impact I wanted to make.

A few years later, everything started to click. I moved into a senior role at the energy company and eventually worked my way up to landing my first leadership position, coincidentally in the same week I graduated from university. I remember that feeling vividly: the sense that everything had aligned perfectly.

When I was finishing my degree, I thought my path would take me into social impact or policy. I wanted to make a difference, to help people and contribute to something bigger than myself. And, in a way, that is exactly what happened, just not in the way I had initially imagined.

That first leadership role introduced me to the Vulnerability space, which turned out to be the perfect blend of my academic background and my growing experience in the energy sector. I was collaborating with non-profits and designing programmes to better support vulnerable customers. It gave my work real meaning and showed me how energy, something so fundamental to daily life, could also be a powerful avenue for social good.

The last decade has been full of growth, adventure, and transformation, but the last few years have been the most defining. In 2023, my partner and I packed our bags, travelled through Europe for three months, and then relocated to the UK. It was something I had always said I would do, but never truly believed I would. Looking back, I am so proud that I took that leap.

That leap has landed me in my role today, as a Customer Care Manager at So Energy in London. Professionally, the move has pushed me to grow in ways I couldn’t have imagined. Personally, it’s given me new perspective and confidence.

Working in energy for over a decade now has taught me that customer-centricity isn’t just a buzzword, it’s a mindset. It’s been a decade of change, growth, and unexpected turns. But through it all, one thing has remained constant: my commitment to helping people, to learning, and to building a more positive, sustainable future, no matter where in the world I am.

A lot can change in 10 years, but So Energy’s commitment to delivering solutions that make a difference hasn’t.