So Energy recognised by Uswitch

So Energy, the sustainable energy provider, has been awarded a Special Commendation for Best Overall Improvement at the 2026 Uswitch Energy Awards, recognising the company’s strong progress across all ten customer satisfaction categories.

The commendation reflects a year of significant momentum for So Energy, as it strengthens its position as a modern energy supplier focused on delivering better value, smarter technology and more sustainable options for its customers.

Based on a survey of 15,000 UK consumers, the Uswitch awards highlight So Energy’s consistent improvements across key measures, with its overall score rising by 8% year-on-year. The supplier delivered notable gains in areas including value for money (+16 points), payment support (+16 points) and customer service (+7 points).

So Energy has also continued to expand its proposition beyond traditional supply, investing in low-carbon solutions such as its So EV tariff, which offers an overnight charging rate of 8.8p per kWh, alongside home EV charging installation services designed to help customers save money on electric vehicle charging. The business has also strengthened customer engagement through its wider offers and rewards proposition, which includes regular prize draws, and discounts for So Energy customers. As part of this, the company launched its So Rewarding loyalty scheme at the end of 2025 with a £10,000 giveaway, including free energy for a year and energy credit prizes for customers.

Michael Campbell, Marketing Director at So Energy says: "We’re delighted to receive this recognition from Uswitch. So Energy has been serving hundreds of thousands of homes around Britain for over a decade, and we are determined to keep finding new ways to make sustainable energy simple for our customers.

“This award reflects the progress we’ve made on multiple fronts over the past year on the things our customers care about. We're focussing every day on how we demonstrate value for money, providing support for vulnerable customers, improving our customer experience and developing new products including the So Energy app, So EV, and So Rewarding.

“This commendation shows we’re making real progress and it's fantastic to see that customers recognise the positive changes we're making."

Jessica Port, Customer Operations Director at So Energy adds: “Our customer service will always be our biggest focus in what we do, ensuring our customers are heard, understood and supported. We have seen phenomenal uptake in our service metrics across the board, with our people focussing on delivering the best service possible and our customers happy we are doing so. I am immensely proud of our teams, and this award reflects a relentless focus on raising the standard for our customers.”

The Uswitch special commendation reinforces So Energy’s trajectory as a forward-looking supplier, combining customer-focused service with innovation in clean energy and digital experiences.

For more information, email soenergy@thephagroup.com